Terms and Conditions for Geode Petals

Welcome to Geode Petals, your premier online destination for curated floral bouquets and unique floral arrangements. These Terms and Conditions ("Terms") govern your use of our website and services, including the purchase and delivery of our products. By accessing or using our online platform, you agree to comply with and be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing and using our site and services, including but not limited to browsing, purchasing, or using our same-day flower delivery service, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree with any part of these Terms, you must not use our services.

2. Services Provided

• Curated floral bouquets and unique floral arrangements.
• Same-day flower delivery for eligible orders.
• Special occasion flowers for various events.
• Corporate floral services.

All products are subject to availability. We reserve the right to limit the quantity of products we supply and to discontinue any product at any time.

3. Orders and Payments

All orders placed through our service are subject to acceptance by Geode Petals. We will confirm acceptance of your order by sending you an email confirming the products ordered and the delivery details.

• Pricing: All prices are displayed in USD and are subject to change without prior notice. The price charged will be the price in effect at the time the order is placed.
• Payment: We accept various payment methods as indicated on our website. You agree to provide current, complete, and accurate purchase and account information for all purchases made via our online platform.
• Order Changes/Cancellations: Requests for changes or cancellations must be made within a specified timeframe, generally 24 hours prior to the scheduled delivery for standard orders, and are subject to our discretion. Special occasion or corporate orders may have different terms.

4. Delivery Policies

• Delivery Information: It is your responsibility to provide accurate and complete delivery information, including recipient name, address, and contact number. We are not responsible for delays or non-delivery due to incorrect or incomplete information.
• Same-Day Delivery: Same-day delivery is available for orders placed by a specific cut-off time, as stated on our website. Availability may vary based on location and product.
• Delivery Attempts: If a recipient is not available at the time of delivery, our delivery personnel may leave the order in a safe place, with a neighbor, or attempt redelivery. Additional charges may apply for redelivery.
• Proof of Delivery: We may require a signature upon delivery.

5. Product Quality and Substitutions

We strive to deliver the highest quality fresh flowers and arrangements. Due to the perishable nature of flowers and seasonal availability, some substitutions may be necessary.

• We reserve the right to substitute flowers, greens, or containers of equal or greater value while maintaining the overall style, theme, and color scheme of the chosen arrangement.
• If a significant substitution is required for a key component, we will attempt to contact you for approval, though this may not always be possible especially for time-sensitive deliveries.

6. Refunds and Returns

Our goal is your complete satisfaction.

• If you are not satisfied with the quality of your floral arrangement, please contact us within 24 hours of delivery.
• Depending on the issue, we may offer a replacement, partial credit, or refund. Photographic evidence of the issue may be required.
• We cannot offer refunds or replacements for issues arising from incorrect delivery information provided by the customer or if the flowers were not cared for properly after delivery.

7. Intellectual Property

All content on this site, including text, graphics, logos, images, and floral designs, is the property of Geode Petals or its content suppliers and protected by international copyright laws. You may not use, reproduce, or distribute any content from our online platform without our express written permission.

8. User Conduct

You agree to use our site and services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the service. Prohibited conduct includes harassing or causing distress or inconvenience to any user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our site.

9. Limitation of Liability

Geode Petals will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our service or the purchase of any products. Our total liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us for the services or products giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Geode Petals, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of our services.

11. Governing Law

These Terms and any disputes arising out of or related to them or our services shall be governed by and construed in accordance with the laws of the state of New York, USA, without regard to its conflict of law principles.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of our service after the effective date of such changes constitutes your acceptance of the new Terms.

13. Contact Information

If you have any questions about these Terms, please contact us at:

Geode Petals

59-26 61st Street, New York, New York, 11378, USA